GOV.UK Update, Risk Information & Opening Resources: 11th June

GOV.UK Update, Risk Information & Opening Resources: 11th June

GOV.UK Update, Risk Information & Opening Resources: 11th June

Hi everyone,

We are excited to be nearing the date when many businesses will gradually open and we know there is a huge amount of work going on behind the scenes to prepare. Firstly, my apologies for the length of this – as detailed below, we found out the date of the highways changes tonight (while writing) so this is now briefly included (with more to follow soon). Please use the key below to identify information relevant to you:

  1. Preparing to Return – Government Guidance
  2. Risk Assessments
  3. Highways Changes / Road Closures / Deliveries / Free Parking – Please READ (Closures coming next week)
  4. Public Realm Management – Pavement & Window Stickers and Posters
  5. HR / Bringing People Back – Webinar coming …


1.  Preparing to Return – Government Guidance

No doubt you will have seen a range of industry specific literature and advice relating to businesses opening considerations and requirements. The following GOV.UK website links, are being constantly updated and are a clear and accurate source of information. The PDF summary of the ‘shops and branches’ guidance can be downloaded by clicking here.

UK.GOV Guidance for a wide range of other sectors, activities and questions can also be found by clicking the following UK.GOV web links (right click, open hyperlink):


2.  Risk Assessments – Please do an assessment and display the ‘Retail Display Poster’ at the link below.

Employers have a duty to reduce workplace risk to the lowest reasonably practicable level by taking preventative measures, and must work with any other employers or contractors sharing the workplace so that everybody’s health and safety is protected. Using relevant guidance (above) you are required to make a step by step assessment of potential risks posed by COVID-19 in your workplace and the measures taken to mitigate them. If you have not already done so, an assessment should be made as soon as possible.

Once done, you should share the results of your risk assessment with your workforce. If possible, you should consider publishing the results on your website

We also recommend that you display this poster (please see the link) in your workplace, to show you have followed this guidance. Please click here (PDF). 


Help Writing a Risk Assessment:

A number of people have asked us for advice on how to write a risk assessment, including templates and examples. We suggest the following steps:

      1. Identify hazards
      2. Assess the risks
      3. Control the risks
      4. Record your findings
      5. Review the controls
Risk Assessment Examples and Templates:
  • We are happy to provide a risk assessment template from the HSE as well as one with some example Covid-19 wording (word doc – please email us if this would help?). Please note, your risk assessment must always be specific to your business.
  • You can also find other specific examples as follows (PDF links, right click, open hyperlink):
  • We advise you take a methodical approach, speak to others including your staff to inform your understanding of relevant risks, and please feel free to speak to us


3.  Highways Changes / Road Closures / Deliveries

 Changes are Coming …

We have just been informed that Warwickshire County Council plan to close a number of roads in the town centre in advance of businesses re-opening on Monday 15th June. That means closures will be installed on the evening of Sunday 14th. 

The closure, is much like the one that is put in place on Sundays at Christmas and includes:

  • The Parade between Clarendon Avenue and Regent Grove.
  • Warwick Street between Tavistock Street and Guy Street.
  • Regent Street between Bedford Street and Park Street.

The scheme also involves:

  • The temporary suspension of some on-street parking on one side of Park Street, parts of Warwick St, Bedford St, and Regent Grove.
  • Reducing Bath Street to a single lane of traffic.
Business Impact and Support:

Recently, a huge amount of time has been spent engaging with Warwickshire County Council on their plans. A number of sensible changes to the original plans have been negotiated. Among the issues we are stressing, is the importance of retaining  access to the ‘closed area’ for the loading, delivery and collection. This includes: any kind of cars, vans and trucks needed to re-stock businesses, any kind of delivery (UPs, Courier, Post, Food, Products etc) and any kind of collection (Deliveroo, Uber Eats, Own vehicles etc) as we know businesses are all heavily reliant on this. We are also considering click and collect, areas to extend trading, disabled parking, bus routing and more.

As of today, important aspects of the proposals need improvement. After feeding this back, Warwick District Council have stepped in to help us where we need it – and we are very grateful. Our absolute priority is to make this transition as safe, smooth and welcoming as possible.

As a part of this, we will be setting up a process for you to easily feedback any questions or concerns. For their part, the County Council have said they are flexible and will adapt plans if needed.

Free Parking!

As well as supporting the town centre with the road closures, Warwick District Council have also announced FREE Parking in off-street car parks until the 1st of August. With respect to this, we would be grateful if you can encourage your staff to use ‘multi-story’ car parks (St Peters or Covent Garden), so that surface, shorter stay car park spaces are free for customers.


4.  Public Realm Management – Stickers and Posters

We are happy to supply you:

  • Floral Social Distancing Pavement Stickers (with and without text)
  • Floral ‘Please Queue here’ Window Stickers
  • Floral ‘We’re Open’ Window Stickers

Also, we have some helpful store posters and social medial images coming your way soon to direct customers and foster a sense of kindness and understanding as we transition forwards. That is for another email though … In the meantime, please let us know if you would like any of the above? Guidance on queueing and ‘sticker placement’ is also attached.  



5.  HR / Bringing People Back … Webinar Coming

As we transition into the next phase of the Coronavirus Job Retention Scheme (CJRS) for furloughed staff on the 1st July, we know that a number of questions will arise. As before, please get in touch if you need any specific HR advice as our support arrangement with Absolute Works HR continues. They are working with us to prepare a ‘return to work’ support package – coming soon.

Also, we are planning a webinar with Absolute Works that will include a Q&A and round table discussion on practical HR and Employment law issues and the CJRS (furlough scheme). Please watch this space for the invitation. In the meantime, please email us any immediate questions you have …

Phew  … We need some flowers now …

Don’t forget to join our Leamington Town Centre Facebook Group if you haven’t already. We will also post updates on the BID Leamington Facebook Page – and the Royal Leamington Spa Town Centre Facebook page is where we will showcase what you are now doing.

Best wishes and we look forward to seeing you soon,

Steph & Alison

PPE & Public Realm Resources, plus Survey: 6th May

PPE & Public Realm Resources, plus Survey: 6th May

PPE & Public Realm Resources plus Survey

We hope you are all safe and well.

We know that businesses are beginning to prepare for ‘life after lockdown’ in some form. We are also actively working on a town centre recovery plan with our partners, which includes managing the public realm to ensure customers feel safe and welcome.


Emerging Guidance & PPE Resources

Though detailed government guidance is not yet available, some industry groups have issued preliminary guidance, such as the British Retail Consortium (BRC) whose advice for retail stores can be found by clicking here. They have also issued some helpful Q&A guidance which practical information relating to kits, staff, customers, inside and outside the store liabilities, and have guidance on warehousing and distribution spaces too.

Generally, this suggests the use of hand sanitiser, counter screens, floor marking and various types of PPE (personal protective equipment). Recognising growing demand, the government has issued a warning that some products may run out, so we are thinking about this now. We are also aware of the need to find collective cost savings, so are exploring the option of bulk purchasing some products, but this will depend on demand and consistency of needs.

Reflecting this, we have compiled some summary information and a short survey, to help us understand your potential needs.

Please find attached:

  1. BID summary document (PPE Resources – click here) including details of local suppliers and some specialist suppliers, from further afield who we have previously worked with.


Survey – Business Supplies & Support:

If you are interested in bulk buying / delivery opportunities or bespoke floral floor graphics or angel wings (see below), please fill in this short survey. Please complete this by Sunday 10th May, so we can action this accordingly first thing next week.

Please note, we can make no promises on the supply of products mentioned in this survey but will do our very best to accommodate or signpost identified needs. However, if you are concerned about timing on items (e.g. bespoke counter screens) we encourage you to make contact with relevant suppliers soon.

By completing this survey, you will help us to:

  1. Anticipate demand, so we can explore bulk buying options on your behalf;
  2. Identify high quality local suppliers that you can source products from;
  3. Help to ensure consistency of products and messages around the town centre to aid customers;
  4. Potentially reduce costs and the carbon footprint by coordinating delivery;
  5. Identify other areas where support is needed.

Public Realm: Floral Social Distancing Stickers & NHS Angel Wings

As you will see attached and within the survey, we are preparing to install some bespoke floral floor graphics in public realm areas to highlight social distancing needs AND importantly, to provide a welcoming environment in our town centre. We have sourced these from a specialist placemaking company called ‘City Dressing’ and want to understand the wider demand for these so we can consider additional purchasing options. We are also exploring the idea of ‘Angel Wings’ window graphics and would value your feedback via the survey above.


Other Updates:


Raise the Bar

Many thanks to the businesses who have supported this, particularly Nigel from Status Menswear and Matt from the Royal Pug, who provided case studies for local and national press. We continue to work hard on lobbying government. The petition now has nearly 15,000 signatures!


Extended Government Support

On Saturday 2nd of May, the government announced a discretionary fund has been set up to accommodate certain small businesses previously outside the scope of the business grant funds scheme. This equates to a further £617 million pounds of business support. We are still awaiting details of funding criteria and will be in touch as soon as we know. You can read about the scheme by clicking here.


BID Funding

On Friday 1st May, the government announced Business Improvement Districts will receive a share of 6.1 million in funding to help high streets and town centres through the pandemic. This recognises the role BIDs like ourselves are playing, offering hands-on support to those businesses affected, including advisory services, increased security to protect businesses that have closed, and providing key intelligence to local and central government on the impact of the coronavirus outbreak on their local economies. We are still awaiting details of this funding, but welcome this, as it will be invested directly into supporting our members and the town centre during these challenging economic times. You can read about the scheme by clicking here.


Stay Up to Date & Follow Us

Please join our Leamington Town Centre Facebook Group if you haven’t already. We will also post updates on the BID Leamington Facebook Page – and the Royal Leamington Spa Town Centre Facebook page is where we will showcase what you are now doing. Stay tuned as next week we are going digital with a podcast and Zoom interview which will be shared on Facebook.

Please do not hesitate to get in touch with Steph or Alison on if you have any queries and we will be in touch again soon.

Best wishes and stay safe.

Lets Raise The Bar

Lets Raise The Bar

Raise The Bar

This post relates to the campaign to extend the £25,000 grant scheme. It is directed to our members who are in the retail, leisure and hospitality sector and whose business has a rateable value between £51,001 and £150,000, as listed by the VOA on the GOV.UK website.

We are aware that due to the rateable value, your property was NOT eligible to receive grant funding as a part of the governments COVID-19 Retail and Leisure Hospitality Grant Scheme.

This exclusion has negatively impacted businesses in some towns / parts of the country more than others. In the Leamington Town Centre BID Area it means 109 businesses miss out on grant funding, that we know will make a big difference in supporting you, your staff and your business through this trying period. In London, this affects around 19,000 businesses. Feedback from those who have received grants suggest it has offered a lifeline, enabling them to pay suppliers, manage stock-loss, pay rent and overheard costs, support adaption and in some cases, survive.

I have been working with industry organisations and other BIDs to put together a campaign to address this gap. This is called ‘Raise the Bar’. A letter headed by Croydon BID which I also contributed to, has been sent to Rt. Hon. Alok Sharma MP who is the Secretary of State for Business, Energy and Industrial Strategy. This can be read by clicking here.

The website is here: In the last week there has been a fantastic uptake in national press and a question was raised at the Government’s daily briefing with Matt Hancock MP about this yesterday.

How can you help?

We have a government petition which has now been signed by nearly 15,000 people, which you can sign by clicking here. Please share with #RaiseTheBar.

We are looking for business case studies … that is, businesses who would be willing to provide further details about the impact of COVID-19, your current position and how getting a £25,000 grant would help you. Please note, that case study information will be shared with the press, and you may be contacted. Of course, we will support you with this also. Please let me know if this interests you…

It is worth noting that the business support that has been provided to date is hard won. BIDs, membership organisations and industry bodies all over the country are lobbying for their members, and it is important that we express an honest picture of your current circumstances. Also, we are well aware that there are many other ‘asks’ of government at the moment, and that further support will be needed going forwards too. For now, ‘Raise the Bar’ is a deliverable ‘ask’ and would make an immediate impact.

If you would like further information or an informal chat about this, please reply by email ( and I will be in touch.

Best wishes, stay safe and keep in touch.

Information Update: 23rd April

Information Update: 23rd April

Information Update: 23rd April

Each week it feels like there is so much to update you on and we are conscious of the vast amounts of information you need to digest. Based on this we have tried to keep this update brief, but please reach out if you have any specific questions.


1.  Business Survey…

The results of the BID Business Survey that we undertook in the first week of April are now on our website. It was completed by 41 businesses and the results were sobering. The data was fed back to politicians and policy makers at the highest levels and we hope played some small role in decisions, such as the extension for the job retention scheme (furloughed employees). As announced on the 17th of  April, this has been extended for 1 month, until June.

However, there is more work to do!

As a member of the BID Foundation National Council we have regular contact with executives from the UK Government High Street Task Force and the Institute of Place Management who are both in regular contact with treasury and other government departments. We are actively lobbying on issues important to you and supporting the lobbying efforts of other organisations. Together, this plays a big part informing important decisions about programmes of support. So we would like a little more of your time if possible …

There is a new survey out that we would be very grateful if you could compete also … This one has been created by Manchester Metropolitan University, on behalf of the Government’s High Street Task Force and the Ministry of Housing Communities and Local Government (MHCLG).

Please complete the survey here:

It will take less than 15 minutes and results are needed by Monday 27th April. Please feel free to share with other business owners. 

Why is this important? What are we asking for?

This data will go directly to government. In particular, MHCLG are in need of specific data relating to occupiers and landlords, in order to make important decisions about programmes of support. There are also are a number of big ‘asks’ being considered by government at the moment including:


2.  Raise the Bar Campaign – Calling Businesses with RV £51K up to £150K

We are supporting the ‘Raise the Bar’ campaign announced by The BID Foundation and partners today, and had a role composing the letter to the Rt. Hon. Alok Sharma MP. It this is successful, it would benefit over 100 of our local businesses who were not eligible for existing grant funding.

This campaign aims to secure additional financial assistance in the form of a £25K grant to retail, leisure and hospitality sector businesses with a rateable value above £51K up to £150K. These businesses they are important employers and this funding would help them to sustain the current emergency measures and support them to adapt. More information, is available here:

If you are a business that would benefit from this support and wants to help, please get in touch!

Please also get involved on social media if you support this – the hashtag is: #raisethebar

Please sign the petition by clicking here. 


3.  The Job Retention Scheme – the HMRC Portal

The HMRC Portal which you must use to reclaim the wages of furloughed staff went live on Monday 20 April and to date than 285,000 businesses have already applied. Feedback from our members has been mixed. Some have found the process to be very smooth, while others have had issues with the system ‘timing out’. We are keen to hear about your experiences of this …

Also, we are aware that some of you have quite specific questions. Please email them to us directly and we will endeavour to help.

Below are some helpful notes and links:

Useful Guides:

Accessing the system:

In order to make a claim you will need an active PAYE enrolment. This means you need to:

  • Have a Government Gateway (GG) ID and password – if you don’t already have a GG account, you can apply here or by going to GOV.UK and searching for ‘HMRC services: sign in or register’
  • Be enrolled for PAYE online – if you aren’t registered yet, you can do so now, or by going to GOV.UK and searching for ‘PAYE Online for employers’.

Updated! Coronavirus Job Retention Scheme Calculator:

The online calculator tool was updated by HMRC on Wednesday 22nd so that it covers more employment circumstances. The update will mean that you can use it to work out what you can claim for most employees who are paid variable amounts each pay period, as well as those who are paid fixed amounts.

If you have already made a claim:

Please remember to retain all records and calculations for your claims, in case HMRC need to contact you about them. Provided your claim is made in accordance with HMRC’s published guidance, you can expect to receive the funds six working days after your application.

Webinars – Coronavirus Job Retention Scheme: You can now view webinars via recordings on HMRC’s YouTube channel.


4.  What Next?

As we go into another week of lockdown and digest the recent extension to emergency measures, we are well aware that for some the challenge gets harder. We also know that questions are beginning to be asked about what ‘life after lockdown’ will look like. In the coming days we will publish further thoughts on this, and we welcome your feedback.

However at this moment it is worth reiterating that we are still 100% focused on levering in additional support. We know this is needed both to fill gaps (those who missed out, are struggling with rent etc) and to ensure businesses can adapt to the challenges ahead. This ‘adaptive support’ is required in terms of ‘phasing out’ existing support such as the wage relief scheme, as well as providing funding for businesses to adapt and evolve.

Sitting above all this, we are also lobbying government for more information so we can all plan ahead. We are asking the government to be strategic and clear about the steps ahead – and perhaps take a leaf out of the New Zealand book, so we can begin to operate from a less reactive and emotive stance.

So there is much to do! The big ‘ask’ from us to you in this email is to complete the survey and let us know if you can support the ‘raise the bar’ campaign? 

To catch up on other recent activity, including our FSB webinar live Q&A and information on business grants, please explore our dedicated COVID-19 page which is regularly updated and can be found by clicking here. Also, for those that are trading or considering it, don’t forget to keep us updated with your plans.

Please take care, stay safe and stay in touch,

Steph and Alison

Information Update: 13th April

Information Update: 13th April

Information Update: 13th April

We hope you have had a nice Easter. Please read on, this is a quick but important update with some key things to check.

I’m Going Live with the FSB to answer your questions:

When: Tuesday 14th April (tomorrow!)
Time: 14:00 – 15:00

Over the last few weeks I have been working with the Federation of Small Businesses (FSB) so we can collectively lobby on business critical issues.

If you have any outstanding questions or issues to discuss, we are inviting you to join us live. I will be with Michael Weedon, the FSB’s Chair for the Retail Policy Unit, as well as BID managers from nearby BIDs.

Please email me any specific questions you have, or submit questions once you have registered. Please note, you will need to register with the FSB to book a slot, but you do not have to be a member i.e. it is open to all.

A Note on Furloughed Staff

We are a little worried that some businesses may have furloughed staff, but may not have competed all the documentation required. As you know guidance has been rapidly changing and the process must also be suited to the contract you have with your staff. In addition, the guidance states that an employer should:

  1. Discuss with their staff and make changes to the employment contract by agreement
  2. Confirm in writing to their employee that they have been furloughed
  3. Keep a record of this for FIVE years, as HMRC may audit this

It is also important not to discriminate when selecting individuals to furlough, where you have a pool of employees who do the same job and there also many questions e.g. how does sick pay and maternity pay affect furlough pay, can you take holiday during furlough pay, can I reemploy someone who I have already made redundant due to COVID-19, what do you do if a furloughed employee refuses to come back to work, can a furloughed employee take up a second job?

I have attached two information sheets, and there is more information on our website – please see No 5 at this link (click here).

Also, we don’t want you to worry about this, so have teamed up with Absolute HR who are offering to take you through a quick and confidential 10min check at no cost to your business.

Please let me know if you would like to register for this support?

Important! Payment Gateway Registration (for furloughed staff) – please read to avoid delay

If you currently have staff which are furloughed, HMRC have advised that the portal to reclaim wages should be open from Monday 20th April. HMRC have also advised that to access the new portal you must have registered for PAYE online.

Importantly, at this stage, accountants or Payroll Bureaus who process payrolls on your behalf, will NOT be able to file the claim through the portal using their current agency arrangements. Based on this there is an important step that YOU must take to make sure you are prepared to make your claim through the portal.

If you already have a government gateway (you may have set one up, for example, when you implemented making tax digital), you’ll need to find your 12 digit Government Gateway ID and your password. You then need to login and make sure your PAYE liability is shown. If not, then you need to select the option to enrol for ‘PAYE for Employers’ under ‘Services you can add’ and enter your details.

Attached above, is the information we received from our accountant (which we are permitted to share) outlining the registration links and process, including what to do if you have lost your 12 digit Government Gateway ID and password. We also recommend you contact your own accountant for advice if needed.

As mentioned above, it is important that you check whether you already have this or take action now to obtain registration as it can take 10 days to get registered. You will not be able to apply and receive your grant until you have this PAYE registration.

Please also note, the increase in National Minimum Living Wage came into effect on April 1st.

Happy Easter & What’s Coming Up …

Once again, Alison and I hope you had a pleasant Easter, and maybe even had time to do our online Easter Egg hunt with family or friends. There is still time:

This week, we will continue to focus on lobbying for additional business support across a range of areas, including support for businesses who did not get grants. Thank you to those that competed the survey. The results were sobering but very important and collated data will be shared with partners, including our MP and the Minister for Business and Industry as we seek further support. They will also be available on website soon.

Please do not hesitate to contact us about issues that concern you.

We hope you stay safe and well.